Grow With Us Guarantee
- Delivery day. Let us know within 24 hours if there is anything wrong with your plants.
- Planting. Send planting photos within 7 days to start your coverage, which runs through Day 90. Until they're planted, keep them watered and out of direct sun. Sun damage before planting may not be covered.
- Check-ins. Complete each check-in on time and your coverage keeps going, up to 2 years. Earn 5% back in store credit, up to $250, at 6 months, 1 year and 2 years.
- Good or bad, it helps. Your photos and answers show other Arizona gardeners what really works.
- Care info. Watering, planting and care tips are on each plant's page.
What a check-in looks like
1. We remind you
2. Send one photo
6 month check-in
3. Done
✓Covered to your 1 year date.
What's not covered
Since these are live plants, there are a few simple requirements and limits on what's covered.
- Watering problems: hand watering with no timer, sprinklers alone, or too much or too little water
- The wrong spot for its cold, heat or sun range
- Pets, wildlife, cars or people
- A plant moved after planting, or left in a pot
- Cold below its rating, hail, strong wind or flooding
- Pests or disease that show up after delivery day
- Poor drainage, or caliche that wasn't broken through
- Weed killer or other chemical damage
- Normal winter leaf drop or dormancy. A dormant plant isn't a dead one.
- Anything after your coverage ends
What watering counts?
Drip, bubblers or a hose on a timer, all running automatically. A battery hose timer counts. Hand watering with no timer, or sprinklers alone, isn't covered if a plant dies. The 24 hour delivery check still applies, and we're always happy to help with watering advice.
Can a landscaper or someone else plant it?
Yes. Whoever plants it, send the three planting photos in My Plants within 7 days.
What if I move?
Coverage is for plants planted at your delivery address. It doesn't move with you to a new home, and a plant dug up and moved isn't covered.
Can I keep it in a pot?
You can, but a plant left in its pot or kept in a planter isn't covered.
What if I don't send planting photos within 7 days?
The 24 hour delivery check still applies, but your coverage doesn't start.
What if I miss a check-in?
Your coverage ends on that check-in's date and doesn't come back. You can still send the later check-ins, and they earn the same store credit.
Can a check-in be late?
One check-in per order can be up to 7 days late. This is for the Day 90, 6 month, 1 year and 2 year check-ins.
When can I send a check-in?
Each one opens in My Plants 14 days before its date. Opt in and we'll remind you by email or text.
I have several of the same plant. Do I photograph each one?
No. One set of photos per plant type is enough.
What if my photo isn't good enough?
Send it anyway. Good or bad, it helps. We approve a check-in when the photos and answers are complete, not by how the plant looks. If we need another photo, we'll ask.
Where do I send photos?
Only on My Plants. We don't take check-in photos by text or email. If My Plants doesn't work for you because of a disability or a problem on our end, email us.
I checked out as a guest. What do I do?
Look up your order on My Plants and send your photos there. Guest orders don't earn store credit. Check out with an account to earn it.
What if I sell my house?
Coverage stays with the person who bought the plants. It doesn't pass to a new owner.
How does store credit work?
At 6 months, 1 year and 2 years, each check-in we approve earns 5% of your order back. That is up to $250 each time and up to $500 per customer in any 12 months. It goes on your account. Use it within 12 months of when we add it.
Do I still earn credit if the plant died?
Yes. You get it for checking in, even if the plant died.
What about frost, storms or pests?
Cold damage is covered on nights warmer than the plant's listed cold rating. Cold below the plant's rating, hail, strong wind and flooding aren't. Pests and disease aren't covered after the 24 hour delivery check, but send a photo and we'll help you treat it.
What if I moved the plant?
A plant dug up and moved after planting isn't covered.
How do I make a claim?
Send photos in My Plants. We check them with your watering answers. If we're not sure, we'd rather come see it than say no.
What do I get as a replacement?
The same plant and size, something close, or store credit to pick something else. You plant the replacement.
What if a replacement dies?
Each plant is replaced once. A replacement plant isn't replaced again.
Are box trees covered?
Yes, the same way. A replacement comes on the bigger truck, so delivery is your ZIP's large specimen curbside fee. Large specimens are curbside delivery only. Plan on having your landscaper or installer move it into place.
Does it pay for labor or other costs?
No. It doesn't pay for labor, digging out the old plant, irrigation parts or other landscaping. Soil, mulch, timers and pots aren't covered by the guarantee.
What happens after 2 years?
The program is complete and coverage ends.
Will my photos be public?
We never publish your address. Anything public shows your city at most, and you choose if each plant or update is public or just yours.
Still have a question?
Reach out through our contact page. Include your order number.