Grow With Us Limited Warranty
Last updated: October 14, 2026
This is the full written warranty for plants bought from Arizona Plant People. Our Grow With Us Guarantee page explains it in short form. If anything there seems to say something different, this page is the one that counts.
Who gives this warranty
Arizona Plant People. Mailing address: 4539 N 22nd St Ste N, Phoenix, AZ 85016. We are delivery only, with no walk-in location. Phone (480) 620-4838. Email hello@arizonaplantpeople.com.
Who it covers
The person who bought the plants, for plants planted at the delivery address on the order. Coverage stays with the original buyer. It does not move with a plant to a new address, and it does not pass to a new owner if the home is sold.
What it covers
Plants bought from us and delivered to an address in Arizona, including plants won in our contests. It does not cover soil, mulch, timers, pots or other non-plant items. Those follow our Refund policy.
Step 1. At delivery
Look over every plant at delivery. If one isn't right, we'll replace it or refund it.
If you were not home, or you find a problem later, tell us within 24 hours of delivery with a photo. Use "Something wrong?" on My Plants, or email us. If a plant is damaged, wrong or not healthy, we'll replace it or refund it, your choice. This 24 hour check is separate from the steps below and needs no planting photos.
Step 2. Planting photos start your coverage
Within 7 days of delivery, upload three photos on My Plants:
- The hole, before the plant goes in
- The plant in the ground
- Your watering setup
Answer the short questions on the same screen. One set of photos per plant type is enough. Anyone can do the planting, including a landscaper, as long as the photos come in on time. Coverage starts when complete planting photos are uploaded and runs to your Day 90 check-in date. If you opted in to reminders, we remind you on day 5.
Until they are planted, keep your plants watered and out of direct sun. Sun damage before planting may not be covered.
If planting photos do not come in within 7 days, the 24 hour check in Step 1 still applies, but the rest of this warranty does not start.
Step 3. Check-ins keep your coverage going
| Check-in | What you send | Coverage after it is approved |
|---|---|---|
| Planting photos | See Step 2 | To your Day 90 date |
| Day 90 | Photos and the short questions | To your 6 month date |
| 6 months | Photos and the short questions | To your 1 year date |
| 1 year | Photos and the short questions | To 2 years after delivery |
| 2 years | Photos and the short questions | Program complete. Coverage ends at 2 years. |
Check-in dates count from delivery. Each check-in opens on My Plants 14 days before its date. Each on-time check-in carries your coverage to the next check-in date, up to 2 years after delivery.
One check-in per order can be up to 7 days late. This applies to the Day 90, 6 month, 1 year and 2 year check-ins, not to planting photos. If a check-in does not come in by then, coverage ends on that check-in's date and does not come back. You can still send the later check-ins, and they still earn store credit.
Check-in photos go through My Plants only. If My Plants does not work for you because of a disability or a problem on our end, email us and we will take your photos another way. The deadline waits while we sort it out.
We approve a check-in when the photos and answers are complete. Approval never depends on how the plant looks. A check-in for a plant that died is still approved.
Watering that counts
Drip, bubblers or a hose on a timer, all running automatically. A battery hose timer counts. Hand watering with no timer and sprinklers alone do not count.
What is not covered
Since these are live plants, there are a few simple requirements and limits on what's covered.
- Hand watering with no timer, or sprinklers alone
- Too much or too little water, including a timer or drip line that stopped working and was not fixed
- A plant placed outside its listed cold, heat or sun range, or somewhere our plant page says it does not fit
- Cold below the plant's listed cold rating, hail, strong wind or flooding
- Pests or disease that show up after delivery day. Send us a photo and we will help you treat it.
- Damage from pets or wildlife, like rabbits, javelina or gophers
- Planting that your planting photo shows was wrong, like a plant set too deep or left wrapped
- Damage from people, cars, mowers or trimmers
- Soil or drainage that keeps the plant from rooting, like a hole that holds standing water or caliche that was not broken through
- Weed killer or other chemical damage
- Normal winter leaf drop or dormancy. A dormant plant is not a dead one.
- A plant dug up and moved after planting
- A plant left in its nursery pot or kept in a pot or planter
- A problem reported more than 14 days after you noticed it, or after your coverage ends
How we decide
Your planting photos, check-ins and watering answers are the record. We only turn down a claim for a reason on the list above when your photos, your answers or what we see at a visit clearly show it. If we are not sure, we decide in your favor or come out and look.
Frost: we wait for spring
Many plants that look dead after a freeze grow back. If a covered plant looks frost damaged, send us photos when you see it. We decide frost claims after new growth starts, around April 15. Reporting it in winter keeps your claim open even if your coverage date passes while we wait.
How to make a claim
- Open My Plants (guests can look up their order there) and tap "Something wrong?" on the plant.
- Add a current photo of the plant and answer the watering questions.
- Send it while your coverage is active, and within 14 days of noticing the plant is failing.
- Leave the plant in the ground until we decide. We can ask for another photo, or to come see it.
We email you our decision within 5 business days.
What we will do
- Replace a covered plant once, with the same plant and size if we have it or something comparable if we do not. If you would rather pick something else, you can take store credit for what you paid for that plant instead. That credit never expires.
- A covered replacement is delivered free on our next delivery route in your area. Need it sooner? Pay the regular delivery fee for your area.
- Box trees (30", 36" and 48" Box) are covered the same way. A replacement box tree carries the large specimen curbside delivery fee for your ZIP. Large specimens are curbside delivery only. Plan on having your landscaper or installer move it into place.
- You plant the replacement. It gets the same 24 hour check at delivery.
- The replacement keeps the original plant's coverage and check-in dates. Nothing starts over. A replacement plant is not replaced again.
This warranty does not pay for labor, digging out the old plant, irrigation parts, other landscaping, or any other loss caused by a plant failing. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limit may not apply to you.
Your other rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this warranty limits any implied warranty you have under Arizona law.
If you disagree with a claim decision, email hello@arizonaplantpeople.com and the owner will review it personally. Our Terms of Service explain how other disputes are handled.
Store credit for check-ins
At 6 months, 1 year and 2 years you also earn store credit for each approved check-in, whatever the plant looks like. That credit is a separate reward, not part of this warranty. Guest orders do not earn it. The rules are in our Store Credit Terms.
A copy of this warranty
You can read this warranty before you buy. It is linked from our Grow With Us Guarantee page and site footer, or email us and we will send you a copy.
Changes
If we change this warranty, the version in place on the day you ordered applies to that order.