Terms of service

Last updated: October 13, 2026

1. These terms

These terms are the agreement between you and Arizona Plant People ("we", "us"). They cover this website, your account, and anything you buy from us. By using the site or placing an order, you agree to them. Our Refund policy, Shipping policy, Grow With Us Limited Warranty, Store Credit Terms, Text Message Terms, Gift Card Terms, Give $25, Get $25 terms and Privacy policy are part of these terms. If one of those says something more specific about its topic, it controls over this page.

2. Who can buy

You must be 18 or older to place an order. We deliver to addresses in Arizona only, within the areas on our delivery page or by quote.

3. Your account

You can check out as a guest or with an account. Keep your sign-in details to yourself. You are responsible for what happens in your account, so tell us right away if you think someone else used it. We can close an account that breaks these terms. Reward store credit in a closed account ends when the account closes, unless we closed it by mistake.

4. Plants are living things

Every plant is a little different. Photos show the kind of plant and a typical example at that size, not the exact plant you get.
Sizes are nursery container sizes, such as 1 Gallon, 5 Gallon, 15 Gallon, 25 Gallon and 30", 36" and 48" Box. Container size can vary slightly by crop. When it does, we send the larger.
Height, width, bloom and growth on our pages are what the plant can typically do. Your yard, sun and watering change the result.
Some plants drop leaves, go dormant or stop blooming in certain months. That is normal and not a defect.

5. Prices

Prices are in US dollars. We update prices once a month as our growers' prices change. The price in your cart when you place the order is the price you pay. A price change after you order does not change your order.

6. Orders, availability and mistakes

Your order is an offer to buy. We accept it when we confirm availability and give you a delivery window. Plants come from monthly grower lists, so a plant can sell out or a price can be posted wrong. If a plant is not available, or a price was clearly a mistake, we tell you before delivery and you choose to wait, swap, pay the correct price, or cancel that item for a full refund. We will not charge you more without asking. We can decline an order if the address is outside where we deliver.

7. Payment and sales tax

We take the payment methods shown at checkout. Payments are processed by Shopify and its payment partners, and we never see or keep your full card number. You are charged when you place the order. Arizona sales tax is added at checkout based on your delivery address. If we refund an item, we refund the tax on it.

8. Delivery

Delivery areas, fees, minimums and timing are in our Shipping policy. Delivery dates are estimates. If we cannot deliver in the window we gave you, you can pick a new window or cancel any undelivered item for a full refund. Large specimens (30", 36" and 48" Box) are curbside delivery only. Plan on having your landscaper or installer move it into place.

9. Cancellations and refunds

You can change or cancel your order within 24 hours of placing it for a full refund. We do not take returns of delivered plants. You have 24 hours from delivery to report a plant that is damaged, wrong or not healthy, for a replacement or a refund. Details are in our Refund policy.

10. Grow With Us Limited Warranty

After the first 24 hours, plants are covered by our Grow With Us Limited Warranty. Coverage starts when you upload planting photos within 7 days of delivery and runs through Day 90. Each on-time check-in at Day 90, 6 months, 1 year and 2 years keeps it going, up to 2 years. One check-in per order can be up to 7 days late. A missed check-in ends coverage. A covered plant is replaced once, and the replacement keeps the original's dates. Coverage stays with the original buyer. The warranty page has the full terms, including what is and is not covered.

11. Store credit, referrals and gift cards

Check-in store credit is a free reward: 5% of the order at 6 months, 1 year and 2 years, up to $250 each time and $500 per customer in any 12 months, to be used within 12 months. Guest orders do not earn it. It is not cash and cannot be transferred. See our Store Credit Terms. Referral credit and gift cards have their own terms: Give $25, Get $25 and Gift Card Terms. Gift cards never expire.

12. Text messages and email

If you tick the text box at checkout, Arizona Plant People sends watering and plant care reminders to the number you gave, up to 4 a month. Saying yes is not required to buy. Message and data rates may apply. Reply STOP to stop, or HELP for help, or email hello@arizonaplantpeople.com. More detail is in our Text Message Terms.

We send order and delivery emails to everyone who orders. Reminder and news emails go only to people who said yes, and every one has an unsubscribe link.

13. Your photos and answers

You keep ownership of the photos, answers and tips you upload. We use them to run your order, your warranty and your account. We never publish your address. On My Plants you choose whether each plant or update is public or just yours.

For anything you make public, or send to us as a contest or community entry, you give Arizona Plant People a free, non-exclusive permission to show, copy, crop and share it on our website, emails and social media so other people planting in Arizona can learn from it. Anything public shows your city at most. You can ask us to take something down at any time by emailing hello@arizonaplantpeople.com, and we remove it from our website within 10 business days. We cannot pull back emails already sent. Contest entries follow that contest's own rules.

Only upload photos you took or have permission to share, of a place you are allowed to photograph. Do not upload anything unlawful or hurtful. We can decline or remove anything.

14. Yard visits

If we photograph or film your yard in person, it happens only after you sign a separate release, and that release controls how those photos and video are used.

15. Our plant information is general information

Our plant pages, guides, watering schedules, planting calendar, spacing calculator, toxicity notes, HOA notes and rebate pages are general information gathered from what Arizona growers, nurseries and gardeners already publish. They are not professional advice for your yard, and we do not claim to be experts. Toxicity notes are not medical or veterinary advice. More is on our About Our Plant Information page.

16. Using the site

Please do not:

Break the law or anyone's rights using the site
Copy our plant pages, photos or data in bulk, or use bots or scrapers on the site
Upload viruses or try to get into accounts, systems or data that are not yours
Send false check-ins, photos of someone else's yard, or use more than one account to earn extra credit
Post anything misleading, hateful, or about someone else's private information

We can cancel orders, remove content, take back credit earned by breaking these rules, or close accounts that do.

17. Our content

The site's text, photos, plant data, tools and logo belong to Arizona Plant People or to the people who licensed them to us. You can read, print and share links for your own use. Do not copy them for a business or another website without asking.

18. Other services

Our store runs on Shopify. Some features use other companies, such as payment processors and map tools. Links to other websites are there to help. We do not control those sites and are not responsible for them.

19. The website itself

We work to keep the site accurate and running, but we cannot promise it is always available, free of errors, or that every guide is complete. This section is about the website and its information. It does not limit our Limited Warranty, our Refund policy, or any warranty the law gives you on the plants you buy.

20. Limits on our responsibility

To the extent Arizona law allows, our total responsibility for any claim about an order is limited to the price you paid for that order. We are not responsible for indirect or consequential losses, such as landscaping labor, lost time, or damage to property, hardscape or plumbing caused by a plant after it is planted, beyond what our Limited Warranty covers. Some states do not allow these limits, so they may not apply to you. Nothing here limits our responsibility for injury caused by our carelessness, for damage to your property during delivery, or for anything the law does not let a business limit.

21. Your responsibility

If you upload something you did not have the right to share, or you break these terms on purpose, and someone makes a claim against us because of it, you agree to cover our reasonable costs of that claim.

22. If we disagree

Talk to us first. Email hello@arizonaplantpeople.com, explain the problem and what you want, and give us 30 days to sort it out before filing anything.
Small claims. Either of us can take a dispute to small claims court in Arizona.
Arizona law. Arizona law governs these terms and every purchase, without regard to conflict of law rules.
Where. Any court case goes to the state or federal courts in Maricopa County, Arizona, unless the law where you live gives you the right to bring it somewhere else.

23. Changes to these terms

We can update these terms. We will change the date at the top. The terms in place when you placed an order apply to that order.

24. The fine print

If a court finds part of these terms cannot be enforced, the rest still applies. If we do not enforce a term right away, we can still enforce it later. You cannot transfer your rights under these terms to someone else. We can transfer ours to a business that takes over Arizona Plant People, and your warranty and credit go with it. These terms and the policies linked above are the whole agreement between us about the site and your orders.

25. Contact

Arizona Plant People. Call (480) 620-4838 or email hello@arizonaplantpeople.com.