Refund policy

Last updated: October 13, 2026

Plants are living things, so we do not take plants back once they are delivered. Instead, every plant is covered by our Grow With Us Guarantee. Here is how we make things right.

At delivery

Look over every plant at delivery. If one isn't right, we'll replace it or refund it.

Within 24 hours of delivery

Not home, or notice something later? If a plant arrives damaged, is not healthy, or is not what you ordered, tell us within 24 hours of delivery with a photo. Use "Something wrong?" on My Plants or email hello@arizonaplantpeople.com. We'll replace it or refund it, your choice. Wrong plant, wrong size or wrong count is our mistake, and we fix it at no cost to you.

After the first 24 hours

Your plants are covered once you upload planting photos within 7 days of delivery. Coverage runs to your Day 90 check-in, and each on-time check-in keeps it going, up to 2 years. If a covered plant dies, we replace it once, and the replacement keeps the original's coverage and check-in dates. A covered replacement is delivered free on our next delivery route in your area, or you can pay the regular delivery fee for your area to get it sooner. The Guarantee covers replacement, not refunds. Full terms are in our Grow With Us Limited Warranty.

Changing or cancelling an order

You can change or cancel your order within 24 hours of placing it for a full refund. After that, the order can't be cancelled, and the Guarantee takes over once your plants are delivered.

If we cannot deliver something you ordered, or cannot deliver it in the window we gave you, we tell you and you can wait, swap it, or cancel that item for a full refund.

Non-plant items

Unopened, unused non-plant items can be returned within 30 days of delivery for a full refund.

Delivery fees

If we cancel or cannot fill an order, any delivery fee is refunded in full. If you cancel within 24 hours of ordering, the delivery fee is refunded with the order. Once an order is delivered, the delivery fee is not refunded unless the whole order was our mistake.

Large specimens

Box trees (30", 36" and 48" Box) are covered the same way as other plants. Large specimens are curbside delivery only. Plan on having your landscaper or installer move it into place. Check the tree when it is set down. The 24 hour window above still applies. The large specimen curbside delivery fee is not refundable once the tree has been delivered.

How refunds are paid

Approved refunds go back to your original payment method. Banks usually post them within 5 to 10 business days. If you paid with store credit or a gift card, that part goes back as store credit or to the gift card. Sales tax is refunded with the item. We do not charge restocking fees.

Questions

Reach out anytime with your order number and a photo. Call (480) 620-4838 or email hello@arizonaplantpeople.com.