Store Credit Terms

Last updated: October 13, 2026

Arizona Plant People gives store credit as a thank you for Grow With Us check-ins, for referrals, and as some contest prizes. This reward credit is free. Nobody pays for it, it has no cash value, and it is not a gift card.

How you earn check-in credit

• You earn credit for each approved check-in at 6 months, 1 year and 2 years after delivery.
• Each one is 5% of the order, up to $250. The order amount is what you paid for the items on that order after discounts and refunds. It does not include delivery fees or sales tax.
• Each customer can earn up to $500 in check-in credit in any 12 months, across all orders.
• You get it for sending the check-in, good or bad. A check-in for a plant that died earns the same credit. It never depends on how the plant looks or on anything you say about us.
• There is no credit for planting photos or the Day 90 check-in.
• A check-in sent in your one late week earns the same credit as one sent on time.
• If you miss a check-in, your warranty coverage ends, but later check-ins still earn credit.
• A replacement plant keeps the original's check-in dates. It does not add extra check-ins or extra credit.
• Guest orders do not earn store credit. Check out with an account to earn it.

When it shows up

We add credit to your account after we approve the check-in, usually within 3 business days. You can see your balance in your account.

When it expires

Reward credit must be used within 12 months of the day we add it. After that it expires and cannot be brought back.

Credit we give in place of a refund or a warranty replacement is different. You paid for it, so it never expires.

How to use it

• Sign in with the email on your account and apply your credit at checkout in our online store. Anything left over stays on your account until it expires.
• It cannot be used to buy gift cards.
• If you return or cancel something you paid for with credit, that part goes back to your account as store credit.

What it is not

• It is not cash. It cannot be exchanged for cash or paid out, except where the law requires it.
• It cannot be transferred, sold or combined with another person's account.
• It does not earn interest.

Referral and contest credit

Referral credit follows these terms, as explained in Give $25, Get $25. Contest prizes paid as store credit also follow these terms, unless that contest's own rules say otherwise. Referral and contest credit do not count toward the $500 check-in limit.

Mistakes and misuse

If we add credit by mistake, or credit is earned with photos that are not of the plants on your order, someone else's yard, or more than one account for the same yard, we can remove that credit. We will tell you before we remove anything.

If the program changes or ends

We can change or end store credit rewards for the future. We will post the change here with a new date. Credit already in your account keeps its amount and expiry date.

Questions? Call (480) 620-4838 or email hello@arizonaplantpeople.com.